Sales and delivery conditions

 

SALES AND DELIVERY CONDITIONS OF TRIOLIET B.V.

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Sales and delivery conditions are filed at the Chamber of Commerce in Enschede, the Netherlands. Valid for all countries, with the exception of Netherlands, Belgium, Germany, Austria and Switserland. 

 

Article 1: Applicability

 

1.1. These Terms & Conditions apply to all tenders made by    Trioliet B.V.  and to all agreements concluded by Trioliet B.V. and to all agreements that may result therefrom. Any delivery conditions of the opposer will be rejected explicitly, unless otherwise agreed writing.

 

1.2. The tendering party/supplier is Trioliet B.V., and is referred to as ‘the Supplier’. The counterparty is referred to as ‘the     Client’. 

 

1.3. In the event of any conflicts between the substance of the agreement concluded between the Client and the Supplier on the one hand and these Terms & Conditions on the other, the provisions set out in the agreement have precedence.

 

 

Article 2: Tenders

 

2.1. No obligations are attached to any tenders.

 

2.2. If the Client supplies the Supplier with data, drawings etc., the Supplier may rely on their accuracy and shall base the tender on that information. 

 

2.3. All prices specified in the tender are based on delivery ex works, in accordance with the Incoterms 2000. Prices are stated exclu-sive of VAT and packing materials. 

 

2.4. If the tender is not accepted, the Supplier is entitled to charge the Client for all costs incurred in order to submit the tender. 

 

Article 3: Intellectual property rights

 

3.1. Unless agreed otherwise in writing, the Supplier retains the copyrights and all industrial property rights to all tenders, de-signed submitted, illustrations, drawings, trial models, programs, etc.

 

3.2. The rights listed in Article 3.1 remain the property of the Sup-plier, regardless of whether costs have been charged to the Client for their production. The relevant information may not be copied, used or shown to third parties without the Supplier’s explicit prior consent. The Client will be liable to pay the Supplier a penalty for each instance of violation of this provision, to the amount of €25,000. This penalty may be demanded in addition to any compensation damages awarded by law.

 

3.3. The Client must return all data provided as meant in Article 3.1 on demand, within the period specified by the Supplier. If this provision is violated, the Client is liable to pay the Supplier a penalty of €1,000 per day. This penalty may be demanded in addition to any compensation damages awarded by law.

 

Article 4: Advice, designs and materials

 

4.1. The Client cannot derive any rights from advice or information provided by the Supplier that has no direct bearing on the en-gagement.

 

4.2. The Client is responsible for all drawings, calculations and designs made by or on behalf of the Client, and for the func-tional suitability of all materials prescribed by or on behalf of the Client.

 

4.3. The Client indemnifies the Supplier for any claims from third parties arising in connection with the use of the drawings, cal-culations, designs, materials, samples, models, etc. provided by or on behalf of the Client.

 

4.4. The Client may examine (or arrange for the examination of) the materials that the Supplier intends to use before they are processed, at the Client’s own expense. Any damages incurred by the Supplier as a result are for the Client’s expense.

 

4.5 In catalogues, pictures, drawings, measurements- and weight diagrams mentioned data are not binding unless these are explicitly mentioned in a contract which is signed by both parties.

 

Article 5: Delivery times

 

5.1. The delivery deadline and/or work period stated by the Supplier are estimates. The, through Supplier, mentioned deliverytime is never to be considered as a fatal deliverytime. Seller is not responsible for loses or claims because of late delivery.

 

5.2. In determining delivery deadlines and/or work periods, the Supplier assumes that the engagement can be carried out under the circumstances as they are known to the Supplier at that moment.

 

5.3. Delivery deadlines and/or work periods do not commence until the Parties have agreed on all commercial and technical details, all necessary data, final and approved drawings, etc. are in the Supplier’s possession, the payment or instalment agreed has been received and the conditions necessary for the performance of the engagement have been met. 

 

5.4. a. In the event of circumstances that are different to those known to the Supplier when the delivery deadline and/or work period were determined, the Supplier may extend the delivery deadline and/or work period by the time that is required in order to perform the engagement under those circumstances. If the work cannot be fitted into the Suppli-er’s work schedule, it will be carried out as soon as the Supplier’s schedule permits.

b. In the event of contract extras, the delivery deadline and/or work period will be extended by the time required to supply (or arrange for the supply of) the materials and parts nec-essary for those contract extras and to carry out the con-tract extras. If the contract extras cannot be fitted into the Supplier’s work schedule, they will be carried out as soon as the Supplier’s schedule permits.

c. In the event that the Supplier’s obligations are suspended, the delivery deadline and/or work period will be extended by the duration that the obligations are suspended. If resumption of the work cannot be fitted into the Supplier’s work schedule, the work will be carried out as soon as the Supplier’s schedule permits.

d. In the event of weather conditions that prevent work being carried out, the delivery deadline and/or work period will be extended by the resulting delay.

 

5.5. If the delivery deadline and/or work period agreed is exceeded, that circumstance does not in any instance entitle the Client to compensation for damages, unless agreed in writing.

 

Article 6: Transfer of risk

 

6.1. Deliveries are made ex works, in accordance with the Incoterms 2000; the risks attached to the object are transferred at the moment that the Supplier makes the object available to the Cli-ent.

 

6.2. The provisions of Article 6.1 notwithstanding, the Client and the Supplier may agree that the Supplier will arrange transport. The risks attached to the storage, loading, transport and unloading remain with the Client in such instances. The Client may take out insurance to cover those risks.

 

6.3. In the event that objects are to be exchanged and the Client continues to use the exchangeable object while awaiting delivery of the new object, the risks attached to the exchangeable object remain with the Client until the moment that possession of the object has been relinquished to the Supplier.

 

Article 7: Price changes

 

7.1. The Supplier may charge any increases in cost-determining factors that arise after the agreement is concluded to the Client if the performance of the agreement has not been completed at the moment of the increase. 

 

7.2. The Client is obliged to pay the price increases as meant in Article 7.1 at the same time as the principal sum or the next instalment is paid.

 

7.3. If the Client provides goods and the Supplier is prepared to use those goods, the Supplier may charge up to 20% of the market price of the goods provided. 

 

Article 8: Impracticability of the engagement

 

8.1. The Supplier is entitled to suspend the fulfilment of any obli-gations if any circumstances that could not be foreseen when the agreement was concluded and that are beyond the Supplier’s influence temporarily prevent the fulfilment of those obligations.

 

8.2. Circumstances that the Supplier could not foresee and that are beyond the Supplier’s influence are understood to include (but are not limited to) the circumstance that the Supplier’s own suppliers and/or subcontractors fail to meet their obligations, or fail to do so in time, the weather, earthquakes, fire, loss or theft of tools, the destruction of materials to be processed, road blocks, strikes or work stoppages and restrictions on import or trade, war, threat of war and violence by nature.

 

8.3. The Supplier is no longer entitled to suspend the fulfilment of any obligations when the temporary impossibility of performance has lasted for more than six months. The agreement may not be dissolved until that term has lapsed, and only in respect of those obligations that have not been fulfilled. In that event, the Parties are not entitled to any compensation for damages incurred as a result of that dissolution.

 

Article 9: Scope of the work

 

9.1. The Client is responsible for ensuring that all licences, permits, dispensations and other administrative decisions that are needed to carry out the work are obtained in time.

 

9.2. The price for the work does not include the following:

a. the costs of earthwork, pile driving, demolition, foundation work, cementing, carpentry, plastering, painting, wallpapering, repairs or other construction work;

b. the costs of connecting gas, water, electricity or other in-frastructural facilities;

c. the costs of preventing or limiting damages to any objects situated on or near the work site;

d. the costs of disposing of materials, building materials or waste products;

e. hotel and travelling expenses.

 

Article 10: Changes to the work

 

10.1. Any changes to the work will result in contract variations in at least the following instances:

a. if the design or the specifications change;

b. if the information provided by the Client does not match the actual situation;

c. in the event of deviation from estimated quantities by more than 10%. 

 

10.2. Contract extras will be charged based on the value of the cost-determining factors as at the moment that the contract extra is performed.

Contract deductions will be settled based on the value of the cost-determining factors as at the moment that the agree-ment was concluded.

 

10.3. If the value of the contract deductions exceeds that of the contract extras, the Supplier is entitled to charge the Client for 10% of the difference upon final settlement. This provision does not apply to any contract deductions based on requests from the Supplier. 

 

Article 11: Performance of the work

 

11.1. The Client is responsible for ensuring that the Supplier can carry out the activities without interruption and at the times agreed, and that the Supplier has access to the necessary facilities when carrying out the activities, such as:

- gas, water and electricity;

- heating;

- lockable and dry storage space;

- all facilities required by the laws and regulations governing working conditions.

 

11.2. The Client is liable for all damages, including those resulti ng from loss, theft, burning or harm, to objects belonging to the Supplier, the Client and/or any third parties, such as tools and materials intended for use in the work that are located on the site where the activities are carried out or at another agreed location.

 

11.3. If the Client fails to fulfil the obligations as set out in Article 11.1 and 11.2, and that failure causes delays in the performance of the activities, the activities will be carried out as soon as the Client as yet fulfils those obligations and when the Supplier’s schedule permits. The Client is liable for all damages that the Supplier incurs as a result of the delay. 

 

Article 12: Completion of the work

 

12.1. The project will be deemed to have been completed when:

a. the Client has approved the work;

b. the Client has put the work into use. If the Client puts part of the work into use, that part will be deemed to have been completed;

c. the Supplier has notified the Client in writing that the work is finished and the Client has not communicated, within 14 days after than notification, whether or not the work has been ap-proved;

d. the Client does not approve the work on grounds of minor defects or missing parts that can be repaired or provided within 30 days and that do not prevent the work from being put into use.

 

12.2. If the Client does not approve the work, the grounds on which the approval is withheld must be communicated to the Supplier in writing.

 

12.3. If the Client does not approve the work, the Supplier must be given another opportunity to complete the work. The provisions set out in this Article apply anew.

 

12.4. The Client indemnifies the Supplier against all claims from third parties for damages to parts of the work that have not yet been completed that are caused by use of parts of the work that have already been completed.

 

Article 13: Liability

 

13.1. The Supplier is liable for all damages that the Client incurs that stem directly and exclusively from a shortcoming attributable to the Supplier. However, only those damages for which the Supplier is insured, or should within reason have been insured, qualify for compensation.

 

13.2. If, when the agreement is concluded, it is impossible for the Supplier to take out insurance as meant in Article 13.1, or im-possible to do so at reasonable conditions, or if it is subse-quently impossible to renew the insurance policy at reasonable conditions, the maximum compensation payable for damages is the amount that the Supplier charged for the agreement in question (exclusive of VAT).

 

13.3. The following damages do not qualify for compensation:

a. trading losses, including losses caused by delays and loss of profits. The Client should take out insurance to cover such damages, if such is deemed desirable;

b. supervision damages, which are understood to include damages caused, during or as a result of the performance of the work, to objects on which work is being carried out to objects situated in the vicinity of the work site. The Client should take out insurance to cover such damages, if such is deemed desirable;

c. damages caused by intent or gross negligence on the part of helpers or non-management employees of the Supplier.

d. Consequential loss or damage in any form.

13.4. The Supplier is not liable for damages to materials provided by or on behalf of the Client that result from improper processing. At the Client’s request, the Supplier will repeat the process, using materials provided by the Client, at the Client’s expense.

 

13.5. The Client indemnifies the Supplier against all claims from third parties for product liability stemming from defects in products provided by the Client to third parties that consisted of or included products and/or materials provided by the Supplier.

 

Article 14: Guarantees

 

14.1. The Supplier guarantees the proper performance of the product or service stipulated for a period of twelve months after delivery or completion.

 

14.2. If the product or service stipulated consists of contract work, the Supplier guarantees the soundness of the construction delivered and the materials used, if the Supplier was at liberty to choose those materials, for the period specified in Article 14.1.

 

If the construction delivered and/or the materials used prove to be unsound, the Supplier will make the necessary repairs or replacement. Those parts that are to be repaired at the Supplier’s place of business or are to be replaced by the Supplier must be sent to the Supplier carriage paid. Disassembly and assembly of those parts, plus any hotel and travelling expenses, are for the Client’s account.

 

14.3. If the product or service stipulated (partly) consists of the pro-cessing of materials provided by the Client, the Supplier guarantees proper processing for the period specified in Arti-cle 14.1.

 

If any processing proves to have been performed improperly, the Supplier will do one of the following, at the Supplier’s discretion:

- repeat the process, in which case the Client must provide new materials, at the Client’s own expense;

- repair the shortcoming, in which case the Client must return the materials to the Supplier carriage paid;

- credit the Client for a proportionate part of the invoice.

 

14.4. If the product or service stipulated consists of the delivery of an object, the Supplier guarantees the soundness of the object deli-vered for the period specified in Article 14.1.

 

If the delivery proves to have been defective, the object must be returned to the Supplier carriage paid. The Supplier will then elect either:

- to repair the object;

- to replace the object;

- to credit the Client for a proportionate part of the invoice.

 

14.5. If the product or service stipulated (partly) consists of the fitting and/or assembling of a delivered object, the Supplier guarantees the soundness of the fitting and/or assembly for the period specified in Article 14.1.

 

If the fitting and/or assembly prove to be defective, the Supplier will repair the fault. Any hotel and travelling expenses are for the Client’s account.

 

14.6. Factory guarantees apply to those parts for which the Client and the Supplier agree such explicitly and in writing. If the Client has had the opportunity to examine the substance of the factory guarantee, that factory guarantee will replace the guarantees specified in this Article.

 

14.7. In all situations, the Client must allow the Supplier the oppor-tunity to repair any shortcomings and/or repeat the processing.

 

14.8. The Client may only invoke guarantees after all obligations in respect of the Supplier have been fulfilled.

 

14.9. a. No guarantee is given when defects are the result of:

- normal wear and tear;

- improper use;

- lack of proper maintenance;

- fitting, assembly, alterations or repairs by the Client or by third parties.

b. No guarantee is given for delivered objects that were not new when they were delivered of for objects whose use the Client prescribed or that were provided by or on behalf of the Client.

c. No guarantee is given on inspections of and/or repairs to objects belonging to the Client. 

 

Article 15: Complaints 

 

The Client may not invoke defects in the product or service unless a written complaint has been submitted to the Supplier within fourteen days after the defect was detected or should, within reason, have been detected. 

 

Article 16: Failure to take delivery

 

In the event that the Client has not taken delivery of any object after the delivery deadline has passed, those objects will remain available to the Client. Any objects of which the Client has not taken delivery will be stored for the Client’s account and risk. The Supplier may at any time invoke the powers granted by Article 6:90 of the Dutch Civil Code.

 

Article 17: Payment

 

17.1. Payment must be made at the Supplier’s place of business or to an account specified by the Supplier.

 

17.2. Unless agreed otherwise, payment must be made using one of the following methods:

a. for counter sales: cash;

b. for payment in instalments:

- 40% of the total price when the engagement is granted;

- 50% of the total price when the materials have been delivered or, if the engagement does not include delivery of the materials, upon commencement of the activities;

- 10% of the total price upon completion;

c. in all other instances: within fourteen days after the date on the invoice.

 

17.3. The payment conditions specified notwithstanding, the Client is obliged, at the Supplier’s request, to provide security for payment, to the Supplier’s satisfaction. Failure on the Client’s part to provide such security for payment within the period specified will immediately constitute default. In that event, the Supplier is entitled to dissolve the agreement and recover any damages from the Client.

 

17.4. The Client’s right to offset any claims on the Supplier is ex-cluded, except in the event of the Supplier’s bankruptcy or if judicial debt rescheduling is applied in respect of the Supplier.

17.5. The full claim for payment is payable on demand in the following instances:

a. if any payment deadline has been exceeded;

b. if the Client has been declared bankrupt or requests sus-pension of payments;

c. if any of the Client’s assets or claims are seized;

d. if the Client (if a company) is dissolved or wound up;

e. if the Client (if a natural person) makes a request for judicial debt rescheduling, is placed under guardianship or dies.

 

17.6. If the complete payment has not been made by the payment deadline specified, the Client is immediately liable to pay the Supplier interest. That interest is payable at a rate of 12% per year, or at the statutory rate if that is higher. For the purposes of calculating the interest, partial months are counted as full months.

 

17.7. If complete payment has not been made by the payment deadline specified, the Client is immediately liable to pay the Supplier all extrajudicial costs, to a minimum of €75.

 

The costs are calculated as follows:

up to € 50.000,-- 10%

the amount above € 50.000,--   5%

If the actual extrajudicial costs exceed those based on this formula, the Client is liable to pay the actual costs.

 

17.8. If judicial proceedings are decided in the Supplier’s favour, all costs incurred by the Supplier in connection with those pro-ceedings are for the Client’s account.

 

Article 18: Retention of ownership and pledging

 

18.1. After delivery, the Supplier remains the owner of the objects delivered for as long as:

a. the Client fails or will fail in the fulfilment of the obligations belonging to this agreement or any similar agreements;

b. the Client fails or will fail to pay for any work performed or to be performed under such agreements;

c. the Client has not paid any claims arising from non-fulfilment of those agreements, such as compensation for damages, penalties, interest and costs.

 

18.2. As long as any objects are subject to retention of ownership, the Client may not encumber those objects in any way that exceeds the scope of the Client’s ordinary activities.

 

18.3. Having invoked retention of ownership, the Supplier may retrieve the objects delivered. The Client must allow the Supplier to enter the place where those objects are located.

 

18.4. If the Supplier cannot invoke retention of ownership because the objects delivered have been subject to confusion, deformation or accession, the Client is obliged to give the newly formed objects in pledge to the Supplier.

 

Article 19: Termination

 

If the Client wishes to dissolve the agreement without the Supplier having failed in the performance thereof and if the Supplier so agrees, the agreement will be terminated by mutual consent. In that event, the Supplier is entitled to reimbursement for all financial losses incur-red, such as damages, loss of profits and costs.

 

Article 20: Applicable law and competent court

 

20.1. These Terms & Conditions are governed by the laws of the Netherlands.

 

20.2. The Vienna Sales Convention (C.I.S.G.) does not apply to these Terms & Conditions, nor do any other international regula-tions whose exclusion is permitted.

 

20.3. Only the Dutch civil court within whose jurisdiction the Supplier’s place of business is situated is competent to pass judgment on disputes, unless such is at odds with any mandatory rules of law. The Supplier is entitled to deviate from this jurisdiction clause and apply the statutory rules for jurisdiction.

 

20.4. The Parties may agree on another form of dispute settlement, such as arbitration or mediation.

 

Article 21: Sales and delivery via internet

 

For sales and delivery via the internet are deviating sales and delivery conditions applicable

Declaración de Privacidad y Cookies

Para continuar debe indicar que está de acuerdo con nuestra Declaración de Privacidad y Cookies. En esta Declaración de Privacidad y Cookies explicamos qué datos personales recopila Trioliet sobre usted y cómo los utilizamos. 

* He leído la Declaración de Privacidad y Cookies y estoy de acuerdo

Declaración de privacidad

¿QUÉ HACEMOS CON LOS DATOS COLECTADOS?

Trioliet recopila datos personales y otra información sobre usted a través de su(s) sitio(s) web, aplicación(es), promociones, distribuidores y otros servicios (en adelante: «Datos personales»). Datos personales pueden ser: su nombre completo, dirección, domicilio, número de teléfono, dirección de correo electrónico o profesión. Nos proporciona algunos de estos datos directamente, por ejemplo, al rellenar un formulario de contacto, al realizar un pedido y/o al visitar nuestro sitio web. Trioliet considera sumamente importante garantizar la protección de sus Datos personales.

Trioliet es el responsable legal del tratamiento de todos los Datos personales que recibe a través de los canales y los conceptos mencionados anteriormente. Trioliet hace referencia a Trioliet B.V. 

Para nosotros es muy importante que la prestación de nuestros servicios se realice de forma transparente, personal y segura. Por eso, creemos que es muy importante que conozca exactamente qué datos personales recopila Trioliet sobre usted y con qué propósitos se utilizan. En esta Declaración de privacidad le informamos detalladamente al respecto. Trioliet recopila, utiliza y elimina siempre todos los Datos personales de sus usuarios con meticulosidad y en total conformidad con la legislación y las normativas aplicables. 

Trioliet puede modificar esta Declaración de privacidad cada cierto tiempo en caso de que sea necesario actualizarla. En los sitios web de Trioliet, www.trioliet.es y www.trioliet.com , encontrará siempre la versión más reciente. Trioliet comunicará en su sitio web o por correo electrónico cualquier modificación en su Declaración de privacidad.

PREGUNTAS

Si tiene alguna pregunta sobre nuestra Declaración de privacidad, puede hacérnosla llegar a través de la dirección siguiente:

Trioliet B.V.

Departamento de RR PP

Kleibultweg 59

7575 BW Oldenzaal

o por correo electrónico en la dirección: info@trioliet.com 

Oldenzaal, mayo de 2018

 

¿POR QUÉ NECESITA RECOPILAR DATOS TRIOLIET?

Trioliet trata sus datos personales con varios propósitos. Por ejemplo, para responder a una pregunta, enviarle un boletín informativo digital por correo electrónico o para ponernos en contacto con usted por teléfono si así lo solicita o en caso de que realicemos estudios de mercado, y para ponernos en contacto con usted por escrito (correo electrónico o correo postal) en caso de que no consigamos contactarle por teléfono. Asimismo, Trioliet puede utilizar sus datos personales para llevar a cabo las tareas que nos haya confiado como, por ejemplo, un pedido que debamos enviarle por correo postal y para el cual necesitemos su dirección. Además, Trioliet también conserva y trata datos personales, cookies (pequeños ficheros de texto que se almacenan en su dispositivo), para analizar y optimizar los sitios web que gestiona (www.trioliet.es , www.download.trioliet.com y www.automaticfeeding.com). A continuación indicamos los propósitos para los que recopilamos y tratamos los datos personales.

 

¿DURANTE CUÁNTO TIEMPO CONSERVAMOS LOS DATOS?

Trioliet conserva sus datos personales exclusivamente durante el tiempo necesario para satisfacer los propósitos para los que hayan sido recopilados. En el caso del boletín informativo que enviamos por correo electrónico, conservaremos sus datos durante el tiempo que permanezca suscrito. Puede retirar su autorización para el envío de boletines informativos por correo electrónico en cualquier momento mediante en el enlace de baja que se incluye en el mismo correo. Para optimizar y analizar el sitio web, sus datos personales (anónimos) se almacenarán durante no más de 50 meses o siempre que haya dado su permiso. 

 

¿PARA QUÉ PROPÓSITOS RECOPILA Y TRATA TRIOLIET DATOS PERSONALES?

 Trioliet recopila y trata Datos personales para los propósitos siguientes:

1.                  ejecutar pedidos;

2.                  enviar ofertas, noticias y promociones a través de correo electrónico, de la aplicación y de  correo postal;

3.                  llevar a cabo análisis para la mejora de procesos, desarrollo de productos y servicios y estudios de mercado;

4.                  favorecer la comunicación y las campañas en las redes sociales;

5.                  tramitar reclamaciones y solicitudes de información.

 

1.       Ejecutar pedidos

Trioliet registra Datos personales de los usuarios cuando visitan su sitio web y utilizan sus aplicaciones (en adelante: «Aplicaciones de Trioliet»), así como cuando los clientes solicitan o realizan pedidos de productos o servicios.

2.       Enviar ofertas, noticias y promociones a través de correo electrónico y de la aplicación

En caso de habernos autorizado a ello, su dirección de correo electrónico se utilizará para enviarle boletines informativos con artículos prácticos, promociones específicas e información sobre, por ejemplo, productos y servicios (nuevos). Puede retirar su autorización para el envío de boletines informativos por correo electrónico en cualquier momento mediante en el enlace de baja que se incluye en el mismo correo o en la página para darse de baja en nuestro sitio web. En caso de que haya instalado en su dispositivo una de las aplicaciones de Trioliet (Trioliet Feeding Experience, Trioliet Fan o Cab Control) y nos haya autorizado a enviarle notificaciones push, recibirá mensajes push con ofertas actuales, promociones específicas e información sobre, por ejemplo, productos y servicios (nuevos). Puede retirar su autorización en cualquier momento desactivando las notificaciones push en los ajustes de su teléfono. Al utilizar alguna de las Aplicaciones de Trioliet, también acepta recibir mensajes en la bandeja de entrada de dicha aplicación. Por último, Trioliet también puede enviarle ofertas, promociones específicas e información sobre productos y servicios (nuevos) por correo postal. Puede darse de baja poniéndose en contacto con el departamento de RR PP de Trioliet —consulte los datos al final de esta declaración de privacidad o en las indicaciones que se incluyen en el correo postal.

3.       Llevar a cabo análisis para la mejora de procesos, desarrollo de productos y servicios y estudios de mercado

Trioliet se esfuerza por ofrecer sitios web, aplicaciones y servicios de la mejor calidad y por adaptar al máximo su oferta de servicios a los deseos y las necesidades de nuestros clientes y visitantes. Para ello, Trioliet debe realizar análisis estadísticos que le permitan realizar las adaptaciones oportunas. Para dichos análisis estadísticos, Trioliet puede utilizar datos de sus clientes. Los resultados de estos análisis se incluyen en informes con un carácter exclusivamente global. Esto significa que los resultados no se pueden vincular a ningún cliente concreto.

REGISTRO DE LAS VISITAS AL SITIO WEB 

En los sitios web de Trioliet se recopilan datos generales de las visitas realizadas, como la dirección IP de su ordenador, la hora de su solicitud y los datos enviados por su navegador. Estos datos se utilizan para elaborar análisis de los patrones de visualización de la página y del comportamiento durante la visita. Trioliet utiliza esta información para mejorar el funcionamiento del sitio web. Estos datos se anonimizan en la mayor medida posible y no se comparten con terceros. 

Google Analytics

Trioliet utiliza Google Analytics para registrar los patrones de uso del sitio web por parte de los usuarios y para realizar un seguimiento de la efectividad de los anuncios de Adwords de Trioliet en las páginas de resultados de búsqueda de Google. La información recopilada, incluida la dirección IP de su ordenador (anonimizado), se transfiere a Google y se almacena en sus servidores ubicados en Estados Unidos de América. Para obtener más información, lea atentamente la política de privacidad de Google (https://policies.google.com/privacy?hl=es ). En el siguiente enlace también puede consultar la política de privacidad de Google Analytics (https://www.google.com/analytics/learn/privacy.html?hl=es ). 

Google utiliza esta información para registrar el uso de nuestro sitio web, para enviar informes sobre el sitio web a Trioliet y para ofrecer a sus anunciantes información sobre la efectividad de sus campañas. Google puede compartir esta información con terceros en caso de estar obligado legalmente a ello, o si estos terceros tratan datos en nombre de Google. Trioliet no tiene ningún poder sobre lo anterior. Trioliet no ha autorizado a Google a utilizar la información obtenida a través de Analytics para otros servicios de Google. 

Asimismo, Trioliet pueden utilizar los datos personales para estudios de mercado. 

4.       Favorecer la comunicación de marketing y las campañas en línea

Tiroliet desea interactuar a través de la web y de (sus propios) canales de redes sociales con clientes, visitantes del sitio web y usuarios de la aplicación en relación con su organización, sus productos y/o sus servicios. El objetivo es ofrecer información práctica y relevante y/o responder a preguntas. Para ello, Trioliet sigue de forma activa internet y los canales de redes sociales como Facebook, Twitter, Instagram y blogs. Trioliet sigue los debates que se crean en estos canales, participa en ellos y responde a preguntas individuales y relevantes siempre que le es posible. Trioliet se reserva expresamente el derecho a no responder a todas las preguntas u observaciones planteadas. La respuesta o ausencia de la misma en cuanto al contenido no otorgará ningún derecho. Trioliet hace uso de la posibilidad de acceso que le proporcionan sus visitantes o clientes a redes sociales, como Facebook, mediante la que dispone de acceso a (una parte de) sus datos en dichas redes sociales. Para poder ofrecerle anuncios publicitarios personalizados al visitar redes sociales (como Facebook), motores de búsqueda (como Google) u otros sitios web y aplicaciones, podemos vincular su dirección de correo electrónico u otros datos que le identifiquen con los datos de dichas redes sociales o motores de búsqueda. Esto se realiza siempre de forma codificada y anonimizada. Es posible que, cuando se comunique con nosotros a través de nuestras páginas en las redes sociales (por ejemplo, cuando escriba un comentario o haga clic en «Me gusta») podamos ver sus datos personales. Esta Declaración de privacidad es aplicable a los datos personales que trata Trioliet. Si decide compartir en las redes sociales el sitio web de Trioliet u otros servicios (en línea) de Trioliet, todos los visitantes de sus páginas personales en las redes sociales también podrían ver sus datos personales (como su nombre y el hecho de que esté interesado en nuestros productos y servicios). Los sitios web de estas redes sociales disponen de condiciones y políticas de privacidad propias aplicables al uso que se hace de ellos.

5.       Tramitar reclamaciones y solicitudes de información

Al ponerse en contacto con Trioliet en caso de tener preguntas o reclamaciones sobre la prestación de servicios de Trioliet, guardaremos sus datos de contacto y su solicitud o reclamación. Trioliet podría solicitarle que facilite más datos de contacto en caso de que lo consideremos necesario para responder a su pregunta o tramitar la reclamación. Los Datos personales que nos proporcione se utilizarán para responder a su pregunta o tramitar su reclamación.

 

ACCESO A LOS DATOS PERSONALES Y MODIFICACIÓN DE LOS MISMOS

Si desea saber qué Datos personales recopila y utiliza Trioliet sobre usted, puede solicitar a Trioliet que le envíe un resumen de los mismos. En tal caso, Trioliet le solicitará que envíe una copia de un documento de identidad. Para ejercer su derecho de acceso, escriba a info@trioliet.com a la atención del departamento de RR RP. Trioliet responderá por escrito a su solicitud en un plazo de cuatro (4) semanas en la dirección de correo electrónico indicada. Si desea solicitar que se corrijan, completen, eliminen y/o protejan algunos de los datos personales que aparecen en el resumen, envíe una nueva solicitud. Trioliet responderá a su solicitud en un plazo de cuatro (4) semanas. 

 

¿QUÉ TERCEROS TIENEN ACCESO A SUS DATOS?

Para la prestación de sus servicios, Trioliet recurre a terceros. Puede tratarse de terceros a los que Trioliet recurre para la ejecución de actividades de marketing (como imprentas o encargados del tratamiento de datos del correo electrónico y del correo postal).

Los datos personales se ponen a disposición de terceros exclusivamente cuando dichos datos son necesarios para que el tercero pueda llevar a cabo los servicios correspondientes (como Mailchimp, utilizamos el programa de software Mailchimp para enviar nuestros boletines informativos, consulte la política de privacidad y los términos de uso de Mailchimp aquí https://mailchimp.com/legal/privacy y https://mailchimp.com/legal/terms).  En caso de que, para la ejecución de sus servicios correspondientes, dichos terceros deban tratar Datos personales, lo harán en calidad de encargado del tratamiento para Trioliet, y Trioliet habrá adoptado todas las medidas técnicas y organizativas necesarias para garantizar que sus datos se tratan exclusivamente para los propósitos mencionados anteriormente.

Trioliet facilitará Datos personales a las autoridades de inspección, autoridades fiscales y organismos de investigación que lo requieran exclusivamente en caso de que esté obligado por ley a ello. En este marco, también podrán remitirse datos personales a destinatarios en países no miembros del Espacio Económico Europeo. En estos casos, Trioliet adoptará las medidas razonablemente necesarias para garantizar que sus datos personales estén protegidos en la mayor medida posible.


PROTECCIÓN DE LOS DATOS PERSONALES

Para Trioliet es de suma importancia la protección adecuada de sus Datos personales. Por eso, Trioliet ha adoptado diversas medidas técnicas y organizativas para proteger sus datos personales frente a pérdidas o cualquier forma de tratamiento ilícito. Por ejemplo, durante los procesos de pedido y de envío de formularios de contacto, Trioliet siempre utiliza una conexión segura SSL.

TRIOLIET Y SITIOS WEB DE TERCEROS

El sitio web de Trioliet contiene enlaces a otros sitios web. Trioliet no se hace responsable de la forma en que estas partes utilizan los datos personales. Para ello, lea atentamente la declaración de privacidad del sitio web en cuestión.

 

CONTACTO

Www.trioliet.es , www.automaticfeeding.com y www.download.trioliet.com son sitios web de Trioliet. Puede ponerse en contacto con Trioliet a través de: Dirección postal: Kleibultweg 59, 7575 BW en Oldenzaal. Número de registro en la Cámara de Comercio: 06 03 98 81. Teléfono: +31(0)- 541 57 21 21, dirección de correo electrónico: info@trioliet.com  

 

Oldenzaal, mayo de 2018